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Service

Fill out the RMA
service request

Specially designed service procedure allows the customer to:

- describe the problem
- send the device via a shipping company cooperating with us
- keep track of repair stages

We provide a comprehensive warranty and post-warranty service for our equipment.

RADWAG has an organized network of service points located in our sales offices both in Poland and abroad.
We also provide service directly on customer's site where the equipment is installed.  


Repairs
  • quick restoration of equipment operation,
  • compliance with specifications,
  • use of original spare parts,
  • repairs carried out by qualified RADWAG service personnel,
  • application of appropriate service procedures limiting downtime of the equipment,
  • analysis of problem causes, equipment diagnostics, elimination of similar problems in the future,
  • guarantee of attractive service prices in all RADWAG subsidiaries,
  • carrying out repairs in specially prepared service rooms ensuring correct and controlled ambient conditions.  
Spare parts
  • use of original spare parts exclusively,
  • extending equipment lifetime,
  • guarantee of compliance with manufacturer's specifications,
  • guarantee of the highest quality,
  • components warranty
Post-sales services
  • in person
  • via phone
  • via e-mail
  • via form on the website
Additional services
  • consulting
  • periodic technical inspections
  • equipment maintenance
  • preparation of balances and scales for verification
  • preparation of balances and scales for calibration in our calibration laboratory
  • possibility of concluding service contracts
  • trainings
  • professional installation of equipment on customer’s site
  • possibility to download equipment documentation from our Download Center
  • remote help
  • vast range of publications
  • possibility to register products
  • possibility to extend the warranty

Radwag Balances and Scales

Torunska 5
26-600 Radom
Poland
tel.: +48 48 386 60 00
e-mail: export@radwag.com
TIN: PL7960000327
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© 2019 RADWAG Balances and Scales. All rights reserved.

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