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Service

Fill out the RMA
service request

Specially designed service procedure allows the customer to:

- describe the problem
- send the device via a shipping company cooperating with us
- keep track of repair stages

We provide a comprehensive warranty and post-warranty service for our equipment.

RADWAG has an organized network of service points located in our sales offices both in Poland and abroad.
We also provide service directly on customer's site where the equipment is installed.

Repairs

quick restoration of equipment operation,
compliance with specifications,
use of original spare parts,
repairs carried out by qualified RADWAG service personnel,
application of appropriate service procedures limiting downtime of the equipment,
analysis of problem causes, equipment diagnostics, elimination of similar problems in the future,
guarantee of attractive service prices in all RADWAG subsidiaries,
carrying out repairs in specially prepared service rooms ensuring correct and controlled ambient conditions.

Spare parts

use of original spare parts exclusively,
extending equipment lifetime,
guarantee of compliance with manufacturer's specifications,
guarantee of the highest quality,
components warranty

Post-sales services

in person
via phone
via e-mail
via form on the website

Additional services

consulting
periodic technical inspections
equipment maintenance
preparation of balances and scales for verification
preparation of balances and scales for calibration in our calibration laboratory
possibility of concluding service contracts
trainings
professional installation of equipment on customer’s site
possibility to download equipment documentation from our Download Center
remote help
vast range of publications
possibility to register products
possibility to extend the warranty